Plan Management Expansion
Plan Management is a key financial intermediary service for NDIS participants that manages the financial and administrative aspects of the NDIS Plan on behalf of the Participant. It allows participants to use 'non registered' providers as well as NDIS registered providers to meet there support needs.
CEO Julie Langdon explains 'we did not originally register to provide this service, but one we saw the frustration of participants and families dealing with some of the larger providers, we soon realised it was a service that we could do well and that this would add great value to the people we were supporting'.
Julie adds 'At first we only provided the service to participants we were providing Support Coordination for, but soon we had requests from others (due to our good reputation and ability to make payments promptly) and we now have a growing service. We have had to make staffing changes to manage the growing workload and will soon invest in state of the art software to further improve our reporting and communication with participants and for efficiency in managing the higher volume of work. We love that we can take one more stress away from busy families trying to manage their NDIS Plans'.